Terms & Conditions
Welcome to Mrs Jewellery. By accessing our store and making purchases, you agree to comply with and be bound by the following terms and conditions.
04147 224 569 / +91 96268 08569
jewellery.mrs@gmail.com
41, Mariamman Kovil Street, Tindivanam, Tamil Nadu, India
Ordering & Purchase Terms
- All orders are confirmed only after payment receipt and availability confirmation
- Custom designs require advance payment before commencement of work
- Design changes after confirmation may incur additional charges
- Prices are subject to change based on daily gold/diamond rates
- Cancellation allowed within specified time from order placement
- Custom order advances are non-refundable after design approval
Product Information & Pricing
- All prices are in Indian Rupees (₹) and inclusive of applicable taxes
- Making charges vary based on design complexity
- Gold jewellery prices are based on gold rate prevailing on purchase day plus making charges
- Diamond prices are based on 4Cs (Cut, Clarity, Color, Carat)
- Purchase receipts will be provided for all transactions
Delivery Policy
| Location | Delivery Time | Insurance |
|---|---|---|
| Tindivanam (Local) | Same Day/Next Day | Full Insurance |
| Tamil Nadu | 2-3 Business Days | Full Insurance |
| Rest of India | 3-7 Business Days | Full Insurance |
| Custom Orders | 7-21 Days | Full Insurance |
Important: All deliveries require signature confirmation. Please inspect the package before signing. Report any damages within 24 hours of delivery.
Quality Assurance & Certification
- All gold jewellery carries BIS Hallmark certification (916 for 22K, 750 for 18K)
- Diamonds above specified weight come with international certification (IGI/HRD/GIA)
- Purity testing can be done in front of customers at our store
- Weight mentioned includes stones and all components
- Minor weight variation is possible due to manufacturing process
Return & Exchange Policy
| Product Type | Conditions | Timeframe |
|---|---|---|
| Ready-made Jewellery | Unworn, original tags, with bill | Within specified days |
| Custom Jewellery | Size adjustment only | Within 30 days |
| Defective Products | Manufacturing defects only | Within 30 days |
| Gold Exchange | At current gold rate, making charges not refundable | Anytime |
Warranty & After-Sales Service
- Lifetime Free Cleaning & Polishing: For jewellery purchased from us
- Manufacturing Warranty: Against defects in workmanship
- Free Minor Repairs: Within warranty period (chain soldering, clasp replacement)
- Resizing Service: Available at nominal charges after warranty period
- Insurance Appraisal: Free jewellery valuation for insurance purposes
- Annual Check-up: Free annual inspection and maintenance
Privacy & Data Protection
- Customer information is strictly confidential and never shared with third parties
- We comply with Indian data protection regulations
- Purchase records are maintained for warranty and service purposes only
- You may request deletion of your data after warranty period
- Marketing communications are sent only with explicit consent
General Terms & Conditions
- These terms are governed by Indian law
- All disputes are subject to Tindivanam jurisdiction
- We reserve the right to modify these terms without prior notice
- Continued use of our services constitutes acceptance of modified terms
- Images on website are for representation, actual product may vary slightly
Note: For any queries or clarifications regarding these terms, please contact us at jewellery.mrs@gmail.com or visit our store.