Privacy Policy
At Mrs Jewellery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our jewellery store.
Information We Collect
We collect various types of information to provide you with exceptional jewellery services:
| Data Type | Examples | Purpose of Collection |
|---|---|---|
| Personal Information | Name, email, phone number, address | Order processing, delivery, communication |
| Transaction Information | Purchase history, payment details, order specifics | Service improvement, warranty management |
| Jewellery Preferences | Design choices, metal preference, size requirements | Personalized service, custom design creation |
| Communication Data | Emails, messages, phone call records | Customer service, query resolution |
| KYC Information | PAN card, address proof (for high-value purchases) | Legal compliance, transaction security |
Note on Sensitive Information
We never collect sensitive financial information like complete credit card numbers or bank account details. All payments are processed through secure, PCI-DSS compliant payment gateways.
How We Use Your Information
Your information is used solely for legitimate business purposes:
Order Processing
To process your jewellery orders, arrange delivery, and provide order updates.
Customer Service
To respond to your inquiries, provide support, and handle service requests.
Personalization
To understand your preferences and offer jewellery recommendations.
Security & Compliance
To prevent fraud and comply with Indian jewellery industry regulations.
Service Updates
To inform you about order status, warranty renewals, and service offers (with consent).
Business Improvement
To analyze trends and improve our jewellery designs and services.
Marketing Communications
We only send promotional emails or messages with your explicit consent. You can opt-out anytime using the unsubscribe link in our emails or by contacting us directly.
Data Sharing & Third Parties
We respect your privacy and share your information only when necessary:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Delivery Partners | Order delivery | Name, address, phone number |
| Payment Processors | Secure payment processing | Transaction details (no card numbers) |
| Legal Authorities | Legal compliance | As required by Indian law |
| Insurance Companies | Jewellery insurance | Purchase details (with consent) |
We Do NOT Sell Your Data
Mrs Jewellery never sells, rents, or trades your personal information to any third parties for marketing purposes. Your data is used exclusively for providing you with jewellery services.
Data Security Measures
We implement robust security measures to protect your information:
- Encrypted Storage: All customer data is stored on secure, encrypted servers
- Access Control: Limited access to customer data for authorized staff only
- Secure Payments: All transactions processed through PCI-DSS compliant gateways
- Regular Audits: Security systems reviewed and updated regularly
- Employee Training: Staff trained in data protection and privacy principles
Your Role in Security
Please keep your account credentials confidential and notify us immediately if you suspect any unauthorized access to your information.
Your Data Protection Rights
As per Indian data protection principles, you have the following rights:
Right to Access
Request copies of your personal information we hold.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal data under certain conditions.
Right to Opt-Out
Opt-out of marketing communications at any time.
Exercise Your Rights
To exercise any of these rights, please contact us at jewellery.mrs@gmail.com. We will respond to your request within 30 days. Note that we may retain certain information for legal or legitimate business purposes.
Cookies & Tracking Technologies
Our website uses essential cookies for basic functionality:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, shopping cart | Session |
| Preference Cookies | Remember your settings and preferences | 1 Year |
| Analytics Cookies | Understand how visitors use our site | 2 Years |
Cookie Control
You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.
Policy Updates & Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
Notification
Significant changes will be notified through our website or email.
Review Regularly
We encourage you to review this policy periodically for updates.
Continued Use
Continued use of our services after changes constitutes acceptance.
Questions & Concerns
If you have any questions about this Privacy Policy or our data practices, please contact us at jewellery.mrs@gmail.com or call us at 04147 224 569 / +91 96268 08569.