Return & Refund Policy
Mrs Jewellery - Customer Satisfaction Guarantee
04147 224 569 / +91 96268 08569
41, Mariamman Kovil Street, Tindivanam
Our Policy Highlights
7 Days Return
Easy returns within 7 days
Easy returns within 7 days
15 Days Exchange
Simple exchange process
Simple exchange process
Quality Guarantee
Manufacturing defects covered
Manufacturing defects covered
Dedicated Support
Quick resolution of issues
Quick resolution of issues
Return Policy
We accept returns within 7 days of delivery for ready-made jewellery in original condition.
| Condition | Status | Notes |
|---|---|---|
| Return Window | 7 days from delivery | Excludes Sundays & holidays |
| Item Condition | Unworn, original condition | Tags must be attached |
| Documentation | Original invoice required | Certificate must be included |
| Packaging | Original packaging | Security seals intact |
Non-Returnable Items:
• Custom-made jewellery • Engraved items • Sale/discounted items
• Altered items • Gift items (exchange only) • Personalized items
• Custom-made jewellery • Engraved items • Sale/discounted items
• Altered items • Gift items (exchange only) • Personalized items
Refund Policy
- Refunds processed within 7-10 business days after return approval
- Full refund for eligible returns (excluding shipping charges)
- Refund issued to original payment method
- Cash purchases refunded via bank transfer
- Making charges refunded only if jewellery is unworn
- Shipping charges non-refundable (except for our errors)
Quick Refund Options:
• Bank Transfer: 3-5 business days
• Store Credit: Instant digital voucher
• Card Refunds: 7-10 business days
• Wallet Refunds: 24-48 hours
• Bank Transfer: 3-5 business days
• Store Credit: Instant digital voucher
• Card Refunds: 7-10 business days
• Wallet Refunds: 24-48 hours
Return Process
1
Contact Us
Call/WhatsApp/Email with order details and return reason
Call/WhatsApp/Email with order details and return reason
2
Get Authorization
Receive Return Authorization Number (RAN)
Receive Return Authorization Number (RAN)
3
Pack & Ship
Pack securely with all original items and documents
Pack securely with all original items and documents
4
Quality Check
Our team inspects returned item (2-3 days)
Our team inspects returned item (2-3 days)
5
Refund/Exchange
Process your refund or exchange as requested
Process your refund or exchange as requested
Free Return Shipping:
We provide free return shipping for eligible returns within Tamil Nadu. For other states, return shipping charges may apply.
We provide free return shipping for eligible returns within Tamil Nadu. For other states, return shipping charges may apply.
Exchange Policy
- 15-day exchange period from delivery date
- Exchange for different size, design, or metal type
- Item must be unworn with original tags
- Original invoice and certificate required
- Price difference paid for higher-value exchanges
- Refund for price difference in lower-value exchanges
- Free exchange shipping within Tamil Nadu
- Only one exchange per item permitted
Gold Exchange Policy
| Time Period | Exchange Terms | Value Calculation |
|---|---|---|
| Within 30 Days | Gold value + 50% making charges | Purchase rate or current (higher) |
| After 30 Days | Gold value only (making charges not refundable) | Current day's gold rate |
| Festival Exchange | Special exchange offers | Gold value + exchange bonus |
Gold Exchange Notes:
• Only BIS hallmarked gold accepted • Purity verification required
• Wastage deduction 2-8% based on condition • Exchange at our store only
• Only BIS hallmarked gold accepted • Purity verification required
• Wastage deduction 2-8% based on condition • Exchange at our store only
Defects & Repairs
- 30-Day Warranty: Manufacturing defects repaired free
- Lifetime Minor Repairs: Chain soldering, clasp replacement
- Stone Tightening: Free within 6 months
- Polishing: Free for jewellery purchased from us
- Resizing: Free within 60 days, nominal charge thereafter
- Major Repairs: Quoted based on work required
Not Covered:
Damage from accidents, improper use, or normal wear and tear
Damage from accidents, improper use, or normal wear and tear
Return Assistance
For return requests or assistance, contact us through:
Phone Support
04147 224 569 / +91 96268 08569
Mon-Sat: 10 AM - 8 PM
04147 224 569 / +91 96268 08569
Mon-Sat: 10 AM - 8 PM
WhatsApp
+91 96268 08569
Quick responses, send photos if needed
+91 96268 08569
Quick responses, send photos if needed
Email
jewellery.mrs@gmail.com
Include order number and details
jewellery.mrs@gmail.com
Include order number and details
Store Visit
41, Mariamman Kovil Street, Tindivanam
Bring item with all documents
41, Mariamman Kovil Street, Tindivanam
Bring item with all documents